Refund policy

 

Refund Policy

We have a 30-day return policy, which means you have 30 days from date of order to request a return.

PLEASE NOTE: We cannot offer REFUNDS for any reason other than your item being faulty. If you simply change your mind you will be issued with a store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at admin@queensofpole.com.

Here is the important stuff:
  • All postage costs must be covered by the customer, unless the item is faulty. If you received a faulty garment or the wrong item, please email us at admin@queensofpole.com so we can make it right!
  • Returns are processed for the same amount as they were purchased.
  • Items which are not received in their original condition as defined by the Return Requirements set out below, will automatically be returned to sender, so please take due care when trying on your order.
  • In the rare event that a return is rejected, the decision is final and not negotiable.
  • Queens of Pole Fitness & Dance is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Return Requirements

No refunds, store credits or exchanges are available on any Customised products. Returns must be received in original condition as defined below:

  • Unworn
  • Unwashed / Unless instructed otherwise
  • Unstained - Unperfumed
  • Tags still attached

Item(s) that do not meet the Return Requirements cannot be accepted by our Returns Team and will be returned to you.

If you are unsure whether you are eligible for a return please contact us on admin@queensofpole.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or customised products.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.